If your order hasn't arrived, don't worry—let's figure out what's happening.
Step 1: Check Your Order Confirmation
Make sure your order was successfully placed by locating your confirmation email. Check your spam or junk folder if you can't find it.
Step 2: Review Your Tracking Information
Click the tracking link in your shipping confirmation email to see the current status. Common statuses include:
- In Transit — Your package is on the way
- Out for Delivery — Arriving today
- Delivered — Marked as delivered (check around your property)
- No Updates — May still be processing; allow 48 hours
Step 3: Verify Your Shipping Address
Double-check that the address on your order confirmation is correct. A small typo can cause delivery issues.
Step 4: Wait for Expected Delivery Window
Please allow the full delivery timeframe before reporting a missing order:
| Location | Standard Delivery Time |
|---|---|
| United States | 3–7 business days after shipping |
| International | 7–21 business days after shipping |
Step 5: Contact Us
If your tracking shows no movement for 7+ days or your delivery window has passed, contact us at help@hangar1publishing.com with:
- Your order number
- Your shipping address
- A screenshot of your tracking status (if available)
We'll investigate and make it right.
Digital Orders (eBooks)
eBooks are delivered instantly via email. Check your spam folder or search your inbox for "Hangar 1 Publishing" if you haven't received your download link.