Need to make changes to your order? Here's what you need to know:
Changing Your Order
We can help with changes if your order has not yet shipped. This includes:
- Updating your shipping address
- Adding or removing items
- Changing quantities
Contact us immediately at help@hangar1publishing.com with your order number and the changes you need. We process orders quickly, so time is critical.
Canceling Your Order
| Order Status | Can You Cancel? |
|---|---|
| Not yet shipped | ✅ Yes — Contact us ASAP |
| Already shipped | ❌ No — But you can return it |
| eBook/Digital (downloaded) | ❌ No — Digital sales are final |
| eBook/Digital (not downloaded) | Contact us to discuss |
If Your Order Already Shipped
Once an order has shipped, we cannot cancel it. However, you can refuse delivery or return the item once received. Visit our Return Policy for instructions.
Pre-Orders
Pre-orders can typically be canceled before the product releases and ships. Contact us with your order number to request a cancellation.
How to Contact Us
Email help@hangar1publishing.com with:
- Your order number
- The change or cancellation you're requesting
We'll respond as quickly as possible—usually within 1 business day.
Jan 15, 2026