We strive to respond to all customer inquiries as quickly as possible and value your patience.
Typical Response Times
| Inquiry Type | Expected Response Time |
|---|---|
| Order issues | 1–2 business days |
| General questions | 1–2 business days |
| Publishing submissions | 2–4 weeks |
| Author message forwarding | 1–2 business days* |
*Author responses are at the author's discretion and may take longer.
Business Hours
Our support team processes inquiries during regular business hours, Monday through Friday. Messages received on weekends or holidays will be addressed on the next business day.
Tips for a Faster Response
- Include your order number when asking about an existing order
- Be specific about your question or issue
- Check your spam folder if you haven't received a reply within 3 business days
- Use our contact form at hangar1publishing.com/pages/contact to ensure your message reaches us
Haven't Heard Back?
If you submitted an inquiry and haven't received a response within 3 business days, please check your spam or junk folder—our replies sometimes end up there. If you still don't see a response, feel free to reach out again and we'll be happy to assist.
Jan 15, 2026